Dispatch and Returns info

We aim to dispatch your order within three days. I will send you an email letting you know when to expect it. You can request an alternative date if it's not convenient for you. Your parcel will be tracked throughout its journey.
Please allow 2 - 4 weeks for special orders and 2 weeks for bespoke framing.


UK customers: Delivery of prints is usually 3 working days from date of dispatch (includes Saturdays)

Greetings cards are sent first class Royal Mail.


International customers: Delivery is usually 5 - 10 working days from date of dispatch. Customs duty may be charged on arrival but we will try to advise you if any taxes are payable. There are none for USA, Australia and Europe.

 

Returns: If the print fails to meet your expectations, please let me know as soon as you can. You have 28 days to return the item in the original packaging. We will send you a label and make arrangements for a courier to collect so there's nothing for you to pay! You can either request an identical replacement or a full refund.

Packaging:

My husband packs all my artwork using a system that he's invented and refined to ensure it arrives safely. They come in a purpose built box with packing all round. Framed prints have anti-shatter tape that peels off easily and cleanly. Unframed etchings are sent mounted and flat packed to all destinations. Unframed giclee prints are sent mounted and flat-packed to UK destinations. For international customers larger giclee prints are sent unmounted, rolled in a large strong tube.

Larger framed works: Larger frames are too fragile to be sent with a regular courier. For UK customers we send these with a specialist art/antiques courier. Please allow up to 2 weeks for this as they only collect from my area once a week. 

 

On any order you can collect in person from the studio and have the delivery cost refunded to your card. Just get in touch to arrange it.

My aim is to make you very happy with your new artwork
and enjoy it for many years to come. 

Copyright and reproduction rights: I reserve the right to reproduce any of my original images as giclee prints, greetings cards and for marketing and publicity purposes. If you purchase an original monotype you may subsequently see it available as a reproduction print but there is only one handmade original.

Rebecca Vincent

The Hearth

Main Road

Horsley

Northumberland

NE15 0NT

Email info@rebecca-vincent.co.uk

Phone 07717 256169

Photographs by Alun Calendar for Country Living and Kate Buckingham for Hexham Courant

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